Privacy Policy

Last updated: 2026-04-10

Nim™ ("we," "us," or "our") operates the website trynim.com and related e-commerce services. This Privacy Policy explains how Nim™ collects, uses, discloses, and safeguards your personal information when you visit our website, make a purchase, or interact with us in any way. By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

We are committed to protecting your privacy and ensuring transparency in how your data is handled. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

1. Information We Collect

Nim™ collects information to provide, improve, and personalize our products and services. The types of information we collect include:

1.1 Information You Provide Directly

• Account Information: Name, email address, phone number, shipping address, billing address, and password when you create an account on Nim™.
• Purchase Information: Payment card details, billing address, order history, and transaction records when you make a purchase.
• Communications: Any information you provide when you contact our customer support team, submit a product review, respond to surveys, or participate in promotions.
• User-Generated Content: Photos, reviews, comments, or other content you voluntarily submit to our website or social media channels.

1.2 Information Collected Automatically

• Device and Browser Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and language preferences.
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, exit pages, and navigation paths through our website.
• Location Data: Approximate geographic location derived from your IP address or, with your consent, more precise location data from your mobile device.
• Log Data: Server logs that record requests made to our website, including timestamps, HTTP methods, and response codes.

1.3 Information from Third Parties

• Payment Processors: Transaction confirmation and fraud-prevention data from our payment service providers.
• Analytics Providers: Aggregated and individual usage data from analytics platforms.
• Social Media Platforms: If you interact with Nim™ through social media or log in using a social media account, we may receive profile information permitted by your privacy settings on that platform.
• Marketing Partners: Demographic and interest-based data from advertising networks and data brokers, used to improve ad targeting and relevance.

2. How We Use Your Information

Nim™ uses the information we collect for the following purposes:

• Order Fulfillment: To process and ship your orders, manage returns and exchanges, and provide order status updates.
• Account Management: To create and maintain your Nim™ account, authenticate your identity, and provide personalized account features.
• Customer Support: To respond to your inquiries, resolve complaints, and provide technical assistance.
• Personalization: To tailor product recommendations, content, and promotional offers based on your preferences and browsing behavior.
• Marketing and Communications: To send you promotional emails, newsletters, and notifications about new products, sales, and special offers. You may opt out of marketing communications at any time.
• Website Improvement: To analyze usage trends, monitor site performance, conduct A/B testing, and improve the functionality and user experience of our website.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
• Business Operations: To conduct internal research, auditing, data analysis, and troubleshooting to support our business operations.

2.1 Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, Nim™ relies on the following legal bases to process your personal data:

• Performance of a Contract: Processing necessary to fulfill our contractual obligations to you, such as processing orders and delivering products.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, website improvement, and direct marketing, provided these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your explicit consent, such as subscribing to our newsletter or accepting non-essential cookies. You may withdraw consent at any time.
• Legal Obligation: Processing necessary to comply with legal obligations to which Nim™ is subject.

3. Cookies and Tracking Technologies

Nim™ uses cookies, pixel tags, web beacons, and similar tracking technologies to collect information about your interactions with our website and to enhance your browsing experience.

3.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable core functionality such as shopping cart management, account authentication, and security features. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, including which pages are visited most often and whether users encounter error messages. This data helps Nim™ improve website performance and user experience.
• Functional Cookies: These cookies allow our website to remember choices you make, such as your language preference, region, or display settings, and provide enhanced, personalized features.
• Advertising and Targeting Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They also help us measure the effectiveness of our advertising campaigns and limit the number of times you see a particular ad.

3.2 Managing Your Cookie Preferences

When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You can modify your cookie preferences at any time through our cookie settings panel or through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Most web browsers allow you to control cookies through their settings. You can typically set your browser to block or delete cookies, or to alert you when a cookie is being placed. For more information on managing cookies in your specific browser, please consult your browser's help documentation.

3.3 Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals to websites. At this time, Nim™ does not respond to DNT signals. However, you may manage your tracking preferences through the cookie settings described above or through the opt-out mechanisms provided by our third-party analytics and advertising partners.

4. Third-Party Services

Nim™ works with trusted third-party service providers to operate our business and deliver our services. These third parties may have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data in accordance with this Privacy Policy and applicable law.

4.1 Categories of Third-Party Service Providers

• Payment Processors: We use third-party payment processors to handle credit card transactions and other payment methods securely. Nim™ does not store your full credit card number on our servers. Payment processing is handled in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
• Shipping and Logistics: We share your name, shipping address, and order details with shipping carriers and fulfillment partners to deliver your orders.
• Analytics Providers: We use services such as Google Analytics and similar platforms to analyze website traffic and usage patterns. These providers may collect data through cookies and similar technologies.
• Email and Marketing Platforms: We use third-party platforms to send transactional emails, marketing communications, and push notifications.
• Advertising Partners: We work with advertising networks and social media platforms to deliver targeted advertisements and measure campaign performance.
• Customer Support Tools: We use third-party helpdesk and live chat software to manage customer inquiries and support tickets.
• Cloud Hosting and Infrastructure: Our website and data are hosted on secure cloud infrastructure provided by reputable third-party hosting services.

4.2 Third-Party Links

Our website may contain links to third-party websites, applications, or services that are not operated by Nim™. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party website you visit through links on our site.

4.3 Disclosure of Information

In addition to sharing information with service providers, Nim™ may disclose your personal information in the following circumstances:

• Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity.
• Legal Requirements: When required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

Nim™ takes the security of your personal information seriously and implements a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction.

5.1 Security Measures

• Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) and Transport Layer Security (TLS) protocols. Sensitive data stored on our servers is encrypted at rest.
• Access Controls: Access to personal information is restricted to authorized Nim™ employees, contractors, and service providers who need the information to perform their duties. Access is granted on a least-privilege basis.
• Regular Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security risks.
• Secure Payment Processing: All payment transactions are processed through PCI DSS-compliant payment processors. Nim™ does not store complete credit card numbers on our systems.
• Incident Response: We maintain an incident response plan to promptly address any data breach or security incident. In the event of a breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law.

5.2 Data Retention

Nim™ retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information is retained for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations and resolve disputes.
• Transaction records are retained for a minimum of seven (7) years to comply with tax and financial reporting requirements.
• Marketing preferences and consent records are retained until you withdraw your consent or request deletion.
• Website usage data and analytics are retained in aggregated or anonymized form and may be kept indefinitely for analytical purposes.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

6. Your Privacy Rights

6.1 Rights Under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), the United Kingdom, or Switzerland, Nim™ acknowledges your rights under the GDPR and related data protection laws. You have the following rights with respect to your personal data:

• Right of Access: You have the right to request a copy of the personal data Nim™ holds about you and to receive information about how it is processed.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right to Erasure ("Right to Be Forgotten"): You have the right to request deletion of your personal data, subject to certain legal exceptions.
• Right to Restriction of Processing: You have the right to request that Nim™ restrict the processing of your personal data under certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your country of residence if you believe that Nim™ has violated your data protection rights.

To exercise any of these rights, please contact us at support@trynim.com. We will respond to your request within thirty (30) days, as required by applicable law. We may ask you to verify your identity before processing your request.

6.2 Rights Under the California Consumer Privacy Act (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Nim™ respects these rights and provides the following disclosures:

• Right to Know: You have the right to request that Nim™ disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business or commercial purpose for collecting the information, and the categories of third parties with whom we share the information.
• Right to Delete: You have the right to request that Nim™ delete the personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that Nim™ correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information as those terms are defined under the CCPA/CPRA. Nim™ does not sell your personal information in the traditional sense. However, certain uses of cookies and advertising technologies may constitute "sharing" under the CCPA. You may opt out by adjusting your cookie preferences on our website.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to purposes necessary to provide the goods or services you have requested.
• Right to Non-Discrimination: Nim™ will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, provide a different level of quality, or suggest that you will receive different treatment for exercising your rights.

To submit a CCPA request, please contact us at support@trynim.com or visit trynim.com. You may also designate an authorized agent to submit a request on your behalf. We will verify your identity and, if applicable, the authority of your agent before processing the request. We will respond to verifiable consumer requests within forty-five (45) days.

6.3 Categories of Personal Information Collected (CCPA Disclosure)

In the preceding twelve (12) months, Nim™ has collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, postal address, phone number, IP address, account name)
• Personal information categories listed in the California Customer Records statute (name, address, telephone number, credit card number)
• Commercial information (purchase history, products or services purchased, transaction details)
• Internet or other electronic network activity information (browsing history, search history, interactions with our website)
• Geolocation data (approximate location derived from IP address)
• Inferences drawn from the above categories to create a profile reflecting preferences, characteristics, and behavior

7. Children's Privacy

Nim™ does not knowingly collect, solicit, or maintain personal information from anyone under the age of sixteen (16). Our website and services are not directed to children under the age of 16, and we do not knowingly market to children.

If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take immediate steps to delete that information from our servers. If you are a parent or guardian and believe that your child has provided Nim™ with personal information without your consent, please contact us immediately at support@trynim.com, and we will promptly remove the information.

In jurisdictions where a higher minimum age of consent applies (such as the age of 16 under the GDPR for certain EU member states), Nim™ will comply with the applicable local requirements.

8. International Data Transfers

Nim™ is based in the United States, and your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from the laws of your country of residence.

If you are located in the EEA, United Kingdom, or Switzerland, Nim™ ensures that international transfers of personal data are conducted in compliance with applicable data protection laws. We rely on the following safeguards:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions issued by the European Commission for certain recipient countries
• Other legally recognized transfer mechanisms as appropriate

By using our services, you acknowledge and consent to the transfer of your personal information to the United States and other jurisdictions as described in this Privacy Policy.

9. Changes to This Privacy Policy

Nim™ reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this policy, we will:

• Update the "Last updated" date at the top of this page.
• Post the revised Privacy Policy on our website at trynim.com.
• Notify you via email or through a prominent notice on our website if the changes are significant.

We encourage you to review this Privacy Policy periodically to stay informed about how Nim™ is protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or Nim™'s data practices, please do not hesitate to contact us:

• Email: support@trynim.com
• Website: trynim.com

For GDPR-related inquiries, you may also contact our Data Protection Officer at support@trynim.com. We will make every effort to respond to your inquiry within thirty (30) days.

If you are not satisfied with our response or believe that Nim™ is processing your personal data in a manner that is not compliant with applicable law, you have the right to lodge a complaint with your local data protection authority.

This Privacy Policy is effective as of April 10, 2026. By using the Nim™ website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.